Refund Policy
Boat Licence Queensland (BLQ) places great value on the relationship of trust and respect that exists between itself and its customers – candidates who have booked a place on a course, or who are currently engaged in a course. BLQ also recognises that unforeseen circumstances may arise, and the following policy addresses possible scenarios. Not withstanding we are a small company with very limited daily places. We are unable to replace paid bookings under 72 hours notice. Our courses start promptly at a specific time as per your booking and confirmation SMS email correspondence. Any late arrivals must call your trainer, and agree any time exstension. We try hard to accommodate every participant, late arrivals, may miss their session and default. We operate tight schedules. BLQ have the right to cancel your course if you are late by more than 15mins without a pre agreemant.
No Refunds Issued after 60 Days of original booking date unless agreed in writing by BLQ – This includes re-booking approved medical or approved changes to practical day bookings using coupon codes.
WEATHER AND SAFETY CANCELLATIONS — BLQ INITIATED
BLQ operates practical training on open water and is subject to weather and marine conditions at all times. As a Queensland Government BoatSafe-accredited provider, student safety is BLQ’s paramount obligation.
Where the supervising trainer determines that forecast or actual conditions are unsuitable for safe on-water training, BLQ reserves the right to cancel or reschedule the session. The cancellation decision may be made the evening prior based on Bureau of Meteorology forecasts, or on the morning of the course based on actual conditions. All affected participants will be notified by SMS and/or email as soon as practicable.
In the event of a weather or safety cancellation participants will receive a rebook coupon valid for 60 days from the original course date, redeemable at any available BLQ practical session subject to availability. No cash refund will be issued for weather or safety-related cancellations except where required under the Australian Consumer Law.
This clause should be read in conjunction with the Weather and Marine Conditions — Cancellation Policy in BLQ’s Terms and Conditions.
Where Boat Licence Queensland cancels a course – (Poor Weather, Vessel breakdown, Circumstances out of BLQ control)
In the unlikely event that BLQ is required to cancel a course for whatever genuine reason — including but not limited to poor weather, vessel breakdown, or circumstances outside BLQ’s control — course candidates will have the option to transfer to another available practical session within 60 days of the original course date, subject to availability, without prejudice or additional cost. No cash refund will be issued for BLQ-initiated cancellations except where a remedy is required under the Australian Consumer Law. The 72-hour cancellation fee applies exclusively to candidate-initiated booking changes and does not apply to BLQ-initiated cancellations
Where a candidate wishes to change course date prior to course commencement. Outside 72 Hours
Where a candidate opts to change practical date more than 72 hours prior to the planned course commencement time, they will have the option of transferring to another available course without additional cost.
Where a candidate wishes to change course date prior to course commencement. Within 72 Hours
Should a candidate withdraw from a course less than 72 hours prior to course commencement, they will forfeit all fees paid and will need to pay the full fee amount. Some exceptions apply – (See Additional Fees doc)
Where a candidate withdraws after course commencement
Where a candidate withdraws from a course after it has commenced (The course is deemed as started, once the candidate registers for the online theory and starts the modules), no refund will be given, and no credit will be given for training items already completed, under any circumstances.
Where a candidate wishes to Cancel a course. Cooling Off Period 48 Hours
Where a candidate wishes to cancel a course (Not Commenced) within 2 days (48 hrs Cooling Off Period) and not within 72 hours of the practical day booked, the fees will be refunded in full. The folowwing ADMIN fees will be deducted from the refund for cancellations outside of 2 day cooling off period. $50 Total – Represents Online Theory PTY Co & Paypal/Stripe/Bank Admin and BLQ Admin Fee PP.
Circumstances of serious illness or personal hardship within 72 hours notice.
A candidate who withdraws either before or during a course for reasons of serious illness or personal hardship will have the option to transfer the fees to a future available course within 60 days. Claims must be made in writing and the contact MUST be made within 48 hours of the original course date. Substancial documented proof will be required for personal hardship. In the case of illness, a medical certificate will be required within 48 hours of the cancelled practical date. All changes will incur a $50 ADMIN fee for changes. No recognition will be given for any training items already completed. To obtain a move under serious illness, online theory completion certificate must be received along with doctors certificate, on or before practical date, or if agreed within 3 days after practical date.
Gift Certificates
Full price Non Special gift certificates issued by BLQ have 12 months validity from the date of issue, and courses need to be booked to occur within that period. Special deal vouchers are valid 60 days. Gift Vouchers are non refundable after 7 days cooling period. Gift Vouchers are not NAME transferable. Once they have expired , they are not valid and no refund will be given, and the certificate will no longer be redeemable or have any value. Outside of 72 hours one free move of practical date, will be available by the discretion of BLQ. See terms for gift certificates under any special deal offers.
